We are happy to accept returns and exchanges. Please contact us within 30 days after product delivery and return the goods within 30 days after product delivery. If you return the item within 30 days after delivery, we reserve the right to refuse the return.
Return conditions
To qualify for a return, your item must be in its original condition * upon receipt, unused, labeled, and in its original packaging. We do not accept returns or exchanges of final sales or clearance products. Please note that customers are responsible for the return shipping cost.
*Exception: Products that meet the 7-night trial plan do not need to be returned if not in use. Currently, only bamboo quilts and E-eucalyptus Lyocell quilts are eligible for the 7-night trial plan.
To initiate the return process, please go through our return portal and follow the steps. If your return request is accepted, we will provide a prepaid return shipping label within 5-10 business days. Goods returned without prior notice will not be accepted. After the goods are delivered, please give us 10-14 working days to confirm the conditions and process the return. After refunding to your original payment method, we will send you a notification.
If you have any questions about returns, please feel free to contact us at any time [email protected] .
Damage and issues
If you find any defects, damages, or receive incorrect items upon receiving your order, please contact us immediately for assistance.
Exceptional/non returnable items
Certain types of items cannot be returned, such as customized or personalized products, as well as clearance promotion products.
exchange
The quickest way to ensure obtaining the desired item is to return the item you own, and then purchase a new item separately after the return is accepted.
refund
We will notify you after receiving and checking your return, and inform you whether the refund has been approved. If approved, you will automatically receive a refund through the original payment method. Please note that your bank or credit card company may also need some time to process and issue refunds.